Can You Block Someone From Your Etsy Store? (How To Avoid Annoying Buyers)

Etsy is an excellent side hustle which allows people to make money off of their creativity. Whether you’re selling self made paintings or vintage finds, Etsy is a great way to make some extra cash. However, running an Etsy shop also requires some customer service skills- like knowing how to deal with difficult customers.

One common issue that sellers face is whether or not they can block certain buyers from their store. In this blog post, we will go over whether or not you can block someone from your Etsy store along with some other fAQ’s about Etsy.

Short Answer To The Question Can You Block Someone From Your Etsy Store?

You actually can’t block a buyer from buying from your store. You can block their actual profile, but unfortunately they can still browse your store. What You can do though, is cancel the order and let them know that you can’t fulfil their order. You can also notify them that they shouldn’t buy from your store again in the future.

If you’re dealing with a difficult customer, the best thing to do is try and resolve the issue directly with them. If that doesn’t work, you can always reach out to Etsy’s support team for help.

So What Does Blocking Actually Do?

Etsy has a follow feature, similar to Instagram. When the log in to their account they have a feed of different stores that they follow and like.

When you block someone on Etsy they won’t be able to follow you any longer. They will however, be able to search for your shop and still browse through your items.

In some cases blocking may work, but if they remember the name of your store they may search for it and find it that way.

Why Would You Want To Block Someone From Your Etsy Store?

there are plenty of reasons why you might want to block someone from your Etsy store. Below we will go over some of the most common reasons.

They’re Making unreasonable demands

If a customer is making demands that are impossible to meet, it might be best to cancel their order.

They’re being rude or abusive

No one deserves to be treated poorly, especially not when they’re trying to run a business. If a customer is being rude or abusive, you have every right to cancel their order and block them from your store.

They’re constantly returning items

It’s not uncommon for customers to return items they’ve bought from Etsy stores. However, if a customer is constantly returning items, it might be best to cut ties with them.

They Leave False Reviews to Get Refunds

Often times, cheap customers will leave false negative reviews in hopes of getting a refund. This is called review manipulation and it’s against Etsy’s guidelines. If you catch a buyer doing this, you can report them to Etsy and they may be banned from the site.

What If Someone Won’t Stop Ordering Or Messaging You?

If you’ve communicated that you’ll no longer fulfil their orders and they still won’t stop messaging or ordering from your store, you can reach out to Etsy’s support team for help.

Etsy’s support team can take a number of different actions including suspending or banning the buyer from the site.

They aren’t following the rules and all of the things they do after you tell them to stop could be considered spam.

Is It Possible To Unblock Someone On Etsy?

If you want to it’s relatively simple to unblock someone on Etsy. All you have to do is go to their profile and click the “unblock” button.

Do keep in mind that once someone is unblocked, they will be able to see your activity on Etsy again. This includes things like your purchases, reviews, and even messages.

Conclusion

In conclusion, you can’t block someone from ordering from your Etsy store, but you can cancel their order and let them know that they shouldn’t buy from your store again. If you’re dealing with a difficult customer, the best thing to do is try and resolve the issue directly with them. If that doesn’t work, you can always reach out to Etsy’s support team for help.

We hope this blog post was helpful in answering your question. It would mean a lot if you could share this post on social media with your followers. Thanks for reading!

also take a look at our other most recent blog posts below:

Can You Block Someone From Your Etsy Store? (How To Avoid Annoying Buyers)