As a freelancer getting good reviews is essential to successful long-term Upwork success. Getting a good review is a great feeling and will increase the chances of you getting future work. One question that comes up is can a client change or remove feedback?
In this blog post, we will explore what Upwork’s policy is on this topic and what you can do if you find yourself in this situation.
Answer To The Question Can a Client Change Feedback On Upwork:
When a client gives feedback, they can change or remove it. Sometimes clients mistakenly or through miscommunication leave feedback that they no longer want to stand by. If this happens, you can allow the client to change their feedback.
As a freelancer in order to do this, you need to go into the contract and go to terms and settings. Within the terms and settings, you have to hit “enable client to change feedback.” This will give the client the ability to go back in and change their feedback for you.
What is a client feedback rating on Upwork and why is it important to freelancers?
A client feedback rating is a way for clients to rate how you did on the project. This rating is important because it is one factor that clients will look at when considering hiring you for a project.
A high feedback rating shows that you are able to complete projects successfully and meet client expectations.
If you have a low feedback rating, it could mean that you are not completing projects to the client’s standards or that you are not meeting their expectations.
What Are The Consequences Of a Low Client Feedback Rating on Upwork?
A low feedback rating may impact your ability to get work through the Upwork platform.
If you have a low rating, clients may see this as a sign that you are not a good fit for their project and choose someone else.
What to do if you Receive Negative Feedback on Upwork?
If you receive negative feedback, the best thing to do is reach out to the client.
In some cases, clients may have left negative feedback because they were not happy with something that you did. However, in other cases, clients may have left negative feedback because of a misunderstanding.
By reaching out to the client, you may be able to clear up the misunderstanding and resolve the situation.
If you are not able to reach out to the client or they do not respond, then you can submit a dispute.
To submit a dispute, go to your profile and hit “dispute.” You will then be able to submit a dispute for the feedback that was given.
When submitting a dispute, be sure to include all relevant information and evidence that will support your case.
It’s important to keep all communications within the Upwork platform, so when you submit a dispute the Upwork team can see all the communications between you and the client.
How To Ensure You Get a Good Review From Your Clients
Now that we know what low ratings can mean for freelancers, it’s important to know how to get good reviews from your clients.
Here are a few tips on how to get good reviews:
Communication
Communication with your client is key. Make sure to keep in contact with them throughout the project. This will help ensure that both you and the client are on the same page and that the client is happy with the work that you are doing.
No questions is a dumb question
If you have a question, don’t be afraid to ask your client. In some cases, clients may appreciate that you are asking questions and it will show that you are taking the project seriously.
Make sure to complete the project on time
One way to ensure that the client is happy with the work is to make sure to complete the project on time. This doesn’t mean rush though, the project should still be high quality.
If you may need an extension on the project be sure to let the client know as soon as possible.
Can You Give Feedback To Clients As Well?
Clients aren’t the only ones who can leave feedback on Upwork. Freelancers can also leave feedback for their clients.
When leaving feedback for a client, be sure to include all of the relevant information. This will help the Upwork team understand what happened during the project.
This could help future freelancers who work for them understand whether or not they are a good client to work for.
Keep in mind that feedback is not always accurate.
If a potential client has bad feedback make sure you ask them about it and hear out their side of the story.
What Should You Rate Your Client Based Off Of?
When rating your client, you should consider all of the following:
- Communication
- If they give clear instructions
- Professionalism
- If they are easy to work with
Conclusion
We hope this article was able to clear up any confusion around feedback on Upwork.
If you have any questions, be sure to reach out to the Upwork team yourself.
If you found this blog post helpful please consider sharing it on social media or with any freelancers who may find it useful!
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